Listening is one of the central tasks for the development of a good communication process. Listening can be trained, it must be trained. And to do this we had to blindfold a team of colleagues so that the need to listen could become indispensable, much more than at any other time in one’s life. And with the indications of Daniele Cassioli, they have been able to appreciate the sense of careful communication and of time. E con le indicazioni di Daniele Cassioli abbiamo potuto apprezzare il senso della comunicazione attenta e del tempo.